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Made with care and unconditionally loved by our customers.
Outerwear that moves with you — from city streets to wherever the day takes you. Crafted for women who don't compromise on style.
Timeless Elegance, Modern Edge
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Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Questions?
What is the return policy?
We stand behind every piece. If your jacket or coat doesn't fit perfectly or meet your expectations, we offer hassle-free returns within 30 days of purchase—no questions asked. Simply contact our customer service team at support@cityrootsstore.com or call 1-800-ROOTS-01 to initiate your return. We'll provide a prepaid shipping label, and once we receive your item in original condition, we'll process your refund within 5-7 business days. Your complete satisfaction is our priority.
Are any purchases final sale?
Most of our outerwear is returnable. Certain limited-edition pieces and custom orders are marked as final sale—these will be clearly labeled before checkout so you know exactly what you're purchasing. We want you to feel confident in every decision. If you have any questions about a specific item's return eligibility, our team is happy to help before you buy.
When will I get my order?
We take care with every order. We carefully pack and ship all orders within 2-3 business days using premium packaging to protect your outerwear. Once shipped, you'll receive tracking information via email so you can monitor your delivery. Standard delivery typically takes 5-7 business days depending on your location. We partner with trusted carriers to ensure your pieces arrive in perfect condition. For expedited shipping options, contact our team.
Where are your products manufactured?
Quality is non-negotiable. Each piece is thoughtfully crafted using premium materials sourced from trusted suppliers who meet our rigorous standards. We work exclusively with skilled manufacturers who share our commitment to quality and sustainability. Every jacket and coat undergoes a detailed inspection before shipping to ensure it meets our high standards. We're proud of our craftsmanship and it shows in every detail.
How much does shipping cost?
Transparent pricing, no surprises. Shipping costs are calculated based on your location and order weight, and you'll see the exact price at checkout before completing your purchase. We offer free shipping on orders over $150. For international orders, we provide flat-rate shipping options. Questions about shipping? Reach out to support@cityrootsstore.com or call 1-800-ROOTS-01.
SSL Secure Checkout
Free Returns
Secure Payment
Authenticity Guaranteed